Refunds are only given if an audio file of your adjudicated performance is not sent to you within the 72 hour time frame or the audio file is damaged or blank. Commentary that is sent to you and is automatically foldered as junk or spam is not the fault of e-Adjudicate and not eligible for a refund. When a refund is issued it is only issued for the individual commentary file you did not receive not the entirety of your order. Refunds will be billed back to your credit card by e-Adjudicate within 48 hours but may take longer to show up on your credit card statement.
Refunds are not given if you are not satisfied with the commentary you receive by the independent contractor your selected through our service.